Frequently Asked Questions

What is the Purina for Professionals program?

Purina for Professionals (P4P) is an online feeding program for veterinary professionals. P4P offers professional pricing and home delivery for Purina® Pro Plan® Veterinary Diets®, Purina® Pro Plan® Veterinary Supplements®, and select Purina® Pro Plan® formulas.

Is the program restricted to certain veterinary professionals?

All current staff members of your veterinary clinic are encouraged to participate in the P4P program.

Can my clinic participate in Purina for Professionals if we don’t currently carry Purina products?

Yes! All veterinary clinics are eligible to enroll in P4P.

What products are available through the Purina for Professionals program?

All Purina Pro Plan Veterinary Diets, Purina Pro Plan Veterinary Supplements, Treats and Litter, as well as select Purina Pro Plan formulas.

What payment methods are accepted?

Each person participating in the program uses their own method of payment. All American Express, Master Card and Visa credit/debit cards are accepted.

How do I place an order in the Purina for Professionals program?

The process is quick and simple. Just log into your P4P account, select the products you wish to purchase, and complete the checkout process.

How do I create an order that automatically reorders?

When adding a product to your shopping cart, choose the desired quantity of the product you want delivered and select a delivery frequency of one, two or three months, then complete the checkout process.

How many times can I order in a month?

Each month you’re eligible to purchase up to six food items, two each of FortiFlora, Calming Care, Hydra Care, Multi Care and Joint Care. You may also purchase up to two Litter items and one Smart Pet Product (Petivity Litter Box Monitor).

How will my order be delivered?

Orders are generally delivered to your home address in 3-4 business days. Expect longer lead times for delivery to Alaska & Hawaii. During inclement weather, orders may be delayed by up to 7-10 business days.

How do I purchase Pro Plan Veterinary Supplements?

You can purchase any of the Pro Plan Veterinary Diets Supplements, Fortiflora, Calming Care and Hydra Care without a prescription. Your monthly order allows you to purchase up to two of each item.

Does Purina guarantee the quality of the products I order?

Yes, our products are backed by a 100% satisfaction guarantee. If you are not completely satisfied with any part of your order, we will replace the product or refund your purchase price within 90 days of date on receipt.

I’m a veterinarian and need more information on feeding and indications for a Purina Veterinary Diet. Whom should I contact?

Please call the Purina Veterinary Resource Center at 1-800-222-VETS (8387) weekdays, 8 a.m. to 4:30 p.m. (CT) or consult the Purina Veterinary Diets Product Guide.

Why is the Purina formula I currently feed my pet not available through Purina for Professionals?

P4P features products exclusively from the Purina Veterinary Diets® and FortiFlora® probiotic supplement product lines, as well as select Purina® Pro Plan® formulas.

What is the Purina carbon neutral shipping program?

Purina® works with UPS® to bring environmentally responsible shipping to Purina for Professionals™ and veterinary clinic orders delivered by UPS®.

How does it work?

UPS® provides shipping services, then purchases and retires carbon offsets from carbon sequestration or carbon mitigation projects on our behalf, effectively creating a carbon neutral shipping supply chain.

How do we know it works?

UPS’s Carbon Emissions Calculator and methodology are verified by SGS Environmental Services Inc., the world’s leading carbon verification and certification company, and also certified by the CarbonNeutral Company.

How do I participate?

All Purina for Professionals™ shipments are part of the UPS® carbon neutral program. You can support this initiative by simply placing your order through Purina for Professionals™.

Why is Purina® concerned about sustainability?

We're passionate about pets and the people who love them, and we believe that the essence of sustainability is learning to live within the boundaries of nature. That’s why we’re continuously working to use the earth's resources more efficiently and to further improve our impact on the environment.